Established in 1982, the Volunteer Lawyers Project (VLP) is the oldest and largest volunteer legal services organization in Nebraska. The mission of VLP is to provide quality pro bono legal services to eligible low-income Nebraskans. VLP achieves this goal through its core case placement program and other targeted pro bono programs that serve specialized legal needs. Working under the general direction of the VLP Director, the Intake/Case Coordinator performs a broad range of administrative duties in support of VLP programs. This position requires significant interaction with lawyers, nonlawyers, applicants for services, and members of the general public. The Intake/Case Coordinator plays an integral role in the administration and continued development of pro bono case placement and pro bono outreach activities. General work hours are Monday-Friday, 8am-5pm, with occasional evening and weekend work.
SALARY AND BENEFITS
Salary is commensurate with skills and experience. NSBA offers a generous benefits package.
PRIMARY DUTIES AND RESPONSIBILITIES
The Intake/Case Coordinator will:
- Conduct intakes and investigative interviews with individuals who apply for VLP services; write case summaries for review by the Director in determining eligibility and the appropriate response; use Clio database to maintain case files; communicate with applicants and volunteers, verbally and in writing; draft correspondence, prepare reports and memos according to established protocols and a prescribed style of writing and form.
- Contact volunteers to place eligible cases, using established protocols.
- Support volunteers in locating resources, training, and mentors.
- Assist the Director with recruiting and scheduling volunteers for VLP programs.
- Maintain accurate records of volunteer participation in pro bono programs for reporting.
- Coordinate interpreter services for volunteers and applicants for VLP services.
- Participate in pro bono program outreach activities that may include occasional weekend and evening work. Must be able to drive to outreach activities or other NSBA/VLP events.
- Perform other administrative duties as assigned.
SKILLS NEEDED TO SUPPORT THE NSBA/VLP MISSION
The Intake/Case Coordinator will:·
- Work independently and within a team on ongoing, special, and nonrecurring projects.
- Demonstrate poise, tact and diplomacy in all communications, internally and externally.
- Seek opportunities to learn from others, be open to adapting best practices into the work, effectively communicate concerns and areas needing assistance to the Director.
- Maintain confidentiality of highly sensitive information.
- Give continual attention to detail in composing, typing and proofing materials and reports, establish priorities and meet deadlines.
- Be flexible, take comments and feedback constructively.
- Follow internal procedures, professional and external rules related to VLP programs.
EDUCATION, SKILLS, EXPERIENCE, REQUIREMENTS
- Bachelor’s Degree in Paralegal Studies from ABA approved program, Social Science or related field, and one year of paraprofessional experience in legal or nonprofit setting, highly desired. Associates Degree in Paralegal Studies (ABA approved Program) or two year’s college coursework in Social Science or related field, and two years’ experience in a legal or nonprofit setting will be considered.
- Experience working with low-income individuals highly desired.
- Strong client service orientation; prior experience managing volunteers preferred.
- Excellent organization and time management skills required to work in a busy environment, handle and prioritize multiple, competing tasks and demands.
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint, Adobe Acrobat; able to format and produce word processing documents, spreadsheets, and reports. Ability to learn and effectively use VLP database and Clio case management system.
- High level of interpersonal skills to handle sensitive and confidential situations. Ability to respond to applicants with patience, objectivity, and a nonjudgmental attitude.
- Professional communication skills, oral and written; able to draft correspondence, reports, and memos according to a prescribed writing style format.
- Perform basic mathematical skills (e.g. add, subtract, multiply, divide).
- Strong attention to detail; must maintain accurate and organized records in a confidential manner, ensuring ethical and legal guidelines are maintained.
- Ability to recognize and refer legal questions appropriately.
- Fluency in English and Spanish highly desired.
The person in this position must have the ability to use a computer, photocopier, and telephone. The person is required to stand, walk, climb stairs, balance, stoop, kneel, crouch or crawl, sit for long periods, reach with hands and arms, use hands and fingers to grasp and relocate objects, lift up to 35 pounds, and type on a keyboard. In addition, the person must be able to speak clearly, hear conversations spoken at a normal conversational level, and have good vision to see a computer monitor and distinguish the nature of objects. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. These physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
IMPORTANT NOTE: The statements in this job description reflect general details necessary to describe the principal functions of this position, the level of knowledge, the scope of responsibility, and the skills typically required for this position. The statements should not be considered an all-inclusive list of the work requirements.
How to Apply / Contact
Priority will be given to applications received by September 16, 2016; however, late applications will be accepted until the position is filled. To apply, please email cover letter, resume, references, writing sample and salary requirements to Carol Cleaver, Director of the Volunteer Lawyers Project firstname.lastname@example.org. Subject Line: Intake/Case Coordinator.